Daily Project Audits
These reports ensure that benchmarks are being met, timelines are being followed, and budgets are in check. A detailed accounting of the daily project status is reviewed by senior Harvest technical executives. Deviations from the project scope are noted, and when applicable, addressed with the customer, who has the opportunity to complete “Add-On” or “Change Order” agreements.

Weekly Project Status Reports
Customers, upon request, are provided with a weekly update as to “Scope-of-Work” completion, general process deviation, recommendations, conflict resolutions undertaken and other information critical to a successful, smooth implementation.

Add-On Agreements
From time-to-time, projects may be completed ahead of schedule, leaving additional contracted professional services time unused. In this case, customers have the option of using the contracting hours for additional services, so long as these services fall within the official “Scope-of-Work” timeline originally agreed upon.

Change Order Agreement
Often, during the course of the project, customers uncover additional projects that they would like to have included in the overall project plan. This typically occurs when customers become more familiar with the full capabilities of the robust content360º Portfolio, and decide to extend its reach to other projects or divisions. In this instance, a “Change Order” is instituted so that new project parameters can be seamlessly integrated into the larger, overall ECDOM engagement.

Project Completion Approval
At the conclusion of a project, customers are provided a high-level outline of the implementation process that details work completed under the existing “Scope-of-Work” and any additional agreements or orders. Also included are recommendations pertaining to future product enhancements, additional services support and general systems maintenance that will help to increase ROI. Customers must “sign-off” on all final Completion Reports.

Final Customer Project Evaluation
Also at the conclusion of a project, customers will be requested to complete a “Customer Project Evaluation” survey. Information collected from these confidential reviews directly influence how and when our Support and Maintenance Program Benefits are delivered, broadened and enhanced.