Support & Maintenance

Whether your organization has 10 or 10,000 end-users. Whether you are processing and protecting 100 or 10 million documents per month, Harvest’s Professional Services division is committed to helping you make the most out of your enterprise content and distributed output management (ECDOM) investment. Our philosophy is simple – Customers Come First – Every Time!

Our team of certified consultants will work with clients to select a software support and systems maintenance program geared specifically to their business needs, budget parameters and internal resources.

Annual Software Support and Maintenance Benefits

• Software Updates and Maintenance Releases
• Software Patches and Defect Resolution Assistance
• Software Transfers Assistance (from server-to-server)
• Operating System Change Assistance
• Phone and Electronic Technical Support
• Document Customization and Report Design
• Access to Expert Business Analysts and Certified Solutions Consultants
• Customer Support Website Access
• Onsite, Classroom and Web-based Training
• ECDOM Documentation
• Informative Newsletters
• Executive Webinars and Luncheons
• Discounts on ECDOM Technology Tools and Services

For more information, Support Programs