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Document Delivery
Facilitating the flow of information across the organization
Routing appropriate documents throughout the organization and among management levels is an important capability of Enterprise Content Management (ECM) solutions. Processes such as exception handling, review and approval requests, auditing, regulatory reporting, and analysis of overall organizational effectiveness requires information to flow beyond the department within which it originates. ECM solutions can have benefits for all internal stakeholders, ranging from on-the-ground employees to line-of-business managers and senior management.
- As an example, an incoming invoice that meets certain requirements can be automatically routed to the payables department without human intervention. Any exceptions, such as adjusted invoices, can be sent to a workflow for review, resolution and approval. Cross-referencing of related documents (e.g. correspondence and receiving documents) improve and quicken the process for resolving discrepancies.
- Another example, employee candidate applications, can be filled out online and routed through a workflow for review, interview coordination and letter creation. All documents filled out by new hires can be stored electronically, and appropriate departments (e.g. IT, Training, or Facilities Management) can be electronically notified to ensure all requirements of the new hire checklist are followed. Similar types of workflows can be created to ensure procedures are followed across the employee lifecycle: from application and orientation to employee reviews, vacation requests, benefits administration, qualifications management, and separation.
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Harvest Technology Group follows industry-proven best practices for the development and implementation of its electronic content management solutions.
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