Technical Support Contact Information
Customer Support:
| Monday – Friday (Standard) |
|
8:30am –
5:30pm EST |
| Saturday – Sunday |
|
Customized: Available to Gold Maintenance Customers Only |
| Holidays |
|
Customized: Available to Gold Maintenance Customers Only |
Open an Incident Online (Support Portal):
www.harvesttg.com - Click on “CUSTOMER LOGIN”
To obtain your Login ID and Temporary Password, please call Harvest at: 678-366-0030 Option #3.Web-based Incident Programs are available to ALL Harvest SILVER or GOLD Support Customers.
Contact a Technical Support Dispatch Agent: - 678-366-0030 x Option #3.
Note: Please have your Incident Number and Product Name/Version available at the time of call.
Email a Technical Support Consultant: - support@harvesttg.com
Note: Please reference your Incident Number and Product Name/Version in the email.
Maintenance and support contracts must be in good standing in order for Harvest Technology Group to provide Technical Support for any customer. If a Contract has expired, your company may experience delays in receiving assistance as well as be required to pay late charges and other fees.
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