Customers
Come First.
As of December 2006
Customer Overall Satisfaction Rating: 95.7%
Whether your organization has 10 or 10,000 users. Whether you are processing and protecting 100 or 1,000,000 documents per month. Harvest’s Professional Services Division is committed to helping you make the most out of your ECDOM investment. Our philosophy is simple – customers come first – every time!
Our team of certified consultants will work with clients to select a software support and systems maintenance program geared specifically to their business needs, budget parameters and internal resources.
Annual Software Support and Maintenance
Benefits*
- Software Updates and Maintenance Releases
- Software Patches and Defect Resolution Assistance
- Software Transfer Assistance (from server-to-server)
- Operating System Change Assistance
- Phone and Electronic Technical Support
- Document Customization and Report Design Assistance
- Access to Expert Business Analysts and Certified Solutions Consultants
- Customer Support Website Access
- Onsite, Classroom and Web-based Training
- ECDOM Documentation
- Informative Newsletters
- Executive Webinars and Luncheons
- Discounts on ECDOM Technology Tools and Services
Harvest offers additional business process and technical consulting services designed to ensure your integrated systems operate efficiently and effectively, right from the start. Our highly motivated, trained and reliable professionals maintain senior software certifications on all Harvest solutions and most common industry platforms and applications. Our services include:
* Maintenance and support services available are product- and version-specific. Some restrictions may apply. Additional fees may be required. Benefits are subject to change.
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