Programs

Flexibility is Key.

Harvest recognizes that no two customer or partner end-user programs are alike. That’s why customers have the ability to choose from two distinct support and maintenance programs depending on how their system was obtained, how it is being utilized, and the technical resources available.

Silver Support and Maintenance
For customers who have purchased solutions directly from Harvest or Partners wishing to enhance their systems support services on behalf of their end-users without incurring additional labor and technical resource-related costs. Harvest’s certified master consultants establish a direct support relationship with the users, providing seamless issue resolution with minimal risk or system's downtime.

Customized Gold Support and Maintenance
For customers needing a program specifically designed to accommodate a unique set of business requirements including enhanced direct access to technical support resources, extended off-site or on-site contract consulting, customized systems integration or analysis, etc.