For customers who have purchased solutions directly from Harvest, or Partners wishing to enhance their systems support services without incurring additional labor and technical resource-related costs.

Harvest has assembled an award-winning team of certified solutions professionals to assist end-users with every aspect of their systems’ integration, implementation, support and maintenance. Our technical consultants have been trained to address solutions-specific and industry-specific needs so response times are minimized and critical project timelines are met. Silver Support and Maintenance customers are able to take advantage of a variety of services, ranging from phone and online technical assistance to contracted remote or onsite consultation depending on the need and scope of the job at hand.

Silver Support Portal:
Harvest’s Online Web-based Support Service provides users with the fastest and most efficient way to work with Harvest Technical Consultants.  Go to www.harvesttg.com and click on Customer Login to submit your incident.

• Dedicated Project Manager for Your Incident    
• Online Incident Submission
• Online Status Tracking of Open Support Incidents
• Searchable Knowledge-Base
• Updated Technical Reference Guides
• Remote Technical Support
• Systems FAQ List
• Product Release Notes and Quick Set-Up Guides
• Request a Temporary License Key (initial and one replacement)*
• Request a Permanent Product License Key (one)*

The Silver Difference:

• Two Hours of Online Standard Administrative Training for Up to Two Client End-Users (concurrently)
• Annual Offsite Systems Review by a Senior Certified Consultant
• Dedicated Account Manager Assigned to Your Company
• Priority Scheduling for Onsite and Offsite Consulting Projects Outside the Scope of the Silver Maintenance Program

* Maintenance and support services available are product- and version-specific. Some restrictions may apply. Additional fees may be required. Benefits are subject to change.